Privacy Policy

This Privacy Policy governs personal information collected through general use of this Website (browsing, form submissions, purchases, email and SMS subscriptions). Protected health information (PHI) collected in the context of clinical psychotherapy services is governed separately by the Health Insurance Portability and Accountability Act (HIPAA) and by the Notice of Privacy Practices (HIPAA NPP) provided to all psychotherapy clients. If you are a client of Dr. Eva Benmeleh, your health information has additional protections beyond this Privacy Policy. A psychotherapeutic relationship with Dr. Eva is established only through a signed Service Agreement and Informed Consent — not through use of this Website.

About Dr. Eva Benmeleh

Dr. Eva Benmeleh, PhD, is a Licensed Clinical Psychologist in the State of Florida (License #8656). Clinical psychotherapy services are currently available only to clients located in Florida. Speaking engagements, consulting, and published products are available without geographic restriction.

Information We Collect

Personal Information You Provide

When you use the Website, submit forms, make purchases, or subscribe to communications, you may provide:

• Name
• Email address
• Phone number
• Mailing address (for physical product purchases)
• Any other information you choose to provide through contact forms or intake forms

Usage Data

Usage data is collected automatically when you use the Website and may include your IP address, browser type and version, pages visited, time and date of visit, time spent on pages, and device identifiers. This data is used to analyze Website performance and improve the user experience.

Cookies and Tracking Technologies

The Website uses cookies and similar tracking technologies to improve functionality and analyze usage.

Types of cookies used include:

Essential cookies:

• Required for basic website functionality
• Analytics cookies: Used to understand how visitors interact with the Website (including through Google Analytics via Site Kit by Google)
• Functionality cookies: Used to remember your preferences and settings
• Marketing cookies: Used to deliver relevant content and track the effectiveness of marketing campaigns

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. For more information, see our Cookie Policy.

Payment Information

We do not store or collect payment card details directly. Payment processing is handled by third-party processors (currently Stripe) whose use of your payment information is governed by their own privacy policy. Stripe adheres to PCI-DSS standards for secure payment handling. Stripe’s Privacy Policy is available at stripe.com/privacy.

How We Use Your Information

Personal information collected through the Website is used for the following purposes:

• To provide and maintain the Website and its features
• To process and fulfill orders for products and services
• To respond to inquiries and manage requests
• To send marketing communications (email and SMS) to subscribers who have opted in — see our Email & SMS Privacy Policy for full details
• To send appointment reminders and administrative communications to existing clinical clients
• To analyze Website usage and improve user experience
• To comply with legal obligations
• To protect the rights and safety of users and the public

How We Share Your Information

We do not sell, rent, or trade your personal information or phone number to third parties for their marketing purposes. Information may be shared in the following limited circumstances:

• Service providers: Third-party vendors who assist in operating the Website and delivering services (including our website platform, email marketing provider, SMS provider, payment processor, and analytics provider). These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
• Legal requirements: When required by law, court order, or valid legal process
• Safety: To protect the rights, property, or safety of users or the public
• Business transfers: In connection with a merger, acquisition, or transfer of assets, with prior notice provided

Protected Health Information (HIPAA)

If you are a client of Dr. Eva Benmeleh, your protected health information (PHI) is governed by HIPAA and by the Notice of Privacy Practices provided to you at the start of your clinical engagement. Clinical records are stored securely in compliance with HIPAA requirements. All electronic communications related to clinical care occur through HIPAA-compliant channels. Clinical records are retained for at least seven (7) years after the last appointment, in compliance with Florida law, after which they are securely disposed of.

Florida Licensure and Geographic Scope

Dr. Eva Benmeleh is licensed to provide clinical psychology services in the State of Florida only. Clinical services are currently available only to clients physically located in Florida. Visitors from other jurisdictions are welcome to use the Website, subscribe to content, and purchase products, but are not eligible for psychotherapy services.

Data Retention

Personal information collected through the Website is retained for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal obligations, resolve disputes, and enforce agreements. Marketing contact information is retained while you are subscribed to communications. Clinical health information is subject to HIPAA retention requirements (at least 7 years after the last appointment).

Your Rights

You have the following rights regarding your personal information:

• Right to access — request a copy of the personal information we hold about you
• Right to correction — request correction of inaccurate information
• Right to deletion — request deletion of your personal information, subject to legal retention requirements
• Right to opt out — unsubscribe from marketing communications at any time (see Email & SMS Privacy Policy for details)
• Right to data portability — request a copy of your data in a portable format

If you are a client, additional rights regarding your protected health information are outlined in the Notice of Privacy Practices. To exercise any of the above rights, contact us at hello@drevabenmeleh.com.

California and EU/UK Residents

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, disclosed, and sold
• Right to delete personal information
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

EU/UK Residents (GDPR)

If you are located in the European Union or United Kingdom, you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restriction of processing
• Right to data portability
• Right to object to processing

Note: Psychotherapy services are available to Florida residents only. GDPR rights apply to website data (browsing, subscriptions, product purchases) for EU/UK users.

Children’s Privacy

This Website does not address children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. Clinical services are not available to individuals under the age of 18. If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to remove that information.

Links to Other Websites

This Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the Privacy Policy of every site you visit.

Security

We take reasonable measures to protect personal information from loss, theft, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Social Media

Dr. Eva maintains a public presence on social media platforms, including Instagram, Facebook, YouTube, and LinkedIn. Engagement with this public content (following, commenting, direct messaging) is subject to the privacy practices of those platforms and is additionally governed by our Social Media Policy, available at drevabenmeleh.com/social-media-policy/. Social media engagement does not constitute a clinical relationship.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last Updated” date at the top of this policy and, where appropriate, by notifying you via email or a prominent notice on the Website. We encourage you to review this Privacy Policy periodically.

Contact

Questions about this Privacy Policy or requests to exercise your rights can be directed to: Dr. Eva Benmeleh, PhD, Licensed Clinical Psychologist, FL License #8656 Email: hello@drevabenmeleh.com